The EX Files

A collection of real world EX case studies featuring some of the biggest and most progressive organisations in the world

EX design with KPMG

Why advocacy was right for Starbucks (but hadn't worked before)

Developing an EX Strategy for DNV

A year in the life of employee experience at Allstate

The journey towards a great EX at The British Red Cross

Bupa's journey towards consumer grade tech to unlock a brilliant digital experience

Transforming ScotRail's Onboarding Experience

How BUPA are increasing (and keeping) their engagement scores

Why personas at BAE Systems?

Making EX accessible at Aster