Elevate your employee experience with the
Service Design Blueprint
Human-centred
EX Design
Service Design
- Employee activities: The actions taken by employees as they engage with the service.
- Frontstage (visible) interactions: Direct interactions between employees and the service provider, involving physical environments, digital interfaces, and communications.
- Backstage (invisible) interactions: Internal actions and processes that support the frontstage activities, unseen by employees.
- Supporting processes: Additional processes and third-party services that facilitate the main service delivery.
- Physical evidence: Tangible items that employees encounter during their service experience.
- Holistic Insight: It offers a complete view of the employee experience, helping to understand each touchpoint from their perspective.
- Spotting Gaps: By mapping out each phase of the service process, it becomes easier to identify gaps or pain points in the employee journey.
- Enhanced Coordination: It aligns all parts of the organisation to work together, ensuring a seamless employee experience.
- Encourages Innovation: By visualizing the entire
service ecosystem, it stimulates creative solutions and improvements in
the employee experience.
Using a service
design blueprint as part of your journey mapping process adds valuable context
and depth to the experiences you are designing.
If you want to learn how to use
this tool and see a practical example for an onboarding process, join The EX
Space today (it's free!) for instant access (or sign in if you're already a member!).
And if you want to further develop
your expertise and skills in EX Design then why not sign up for our
world-leading accredited training.
Any questions? Just drop us a line, we’d
love to hear from you.
Using a service
design blueprint as part of your journey mapping process adds valuable context
and depth to the experiences you are designing.
If you want to learn how to use
service design, then you can access the new 'Service Design Blueprint Guide' in our tools section, regardless of your membership level, and you'll also see a practical example for an onboarding process.
Or if you want to further develop
your expertise and skills in EX Design then why not sign up for our
world-leading accredited training?
Any questions? Just drop us a line, we’d
love to hear from you.