The EX Designer

Part of our ground-breaking ‘EX Master’ online learning programme, this practical masterclass will provide you with the knowledge, skills, tools and resources needed to design employee experiences that are human-centred and will improve employee engagement and create a competitive advantage.

This masterclass will enable you to design brilliant experiences. You’ll experiment with practical tools, from the world of design-thinking, service-design, agile and positive psychology, to take a genuinely human-centred approach to design experiences which deliver engagement and make a positive difference to your organisation.

At the end of the masterclass you will be able to confidently apply practical employee experience design tools that really work. You’ll understand how to build an experience that puts your people first and how to take actionable insights to build moments that matter for your people. In summary you’ll have everything you need to design an EX that is right for your organisation and brand, and creates a competitive advantage.

This course is designed for anyone who identifies as an ‘EX Designer’, or anyone looking to build skills and capability in this area.

The EX Designer is focused on designing specific experiences. They will take a human-centred approach seeking to really know and understand the employees they are designing for. They will understand the organisational context outlined via the EX ‘blueprint’ and/or their own functional plans and ensure the experiences they design align with them. They will consider metrics to demonstrate how the experiences they are designing land with employees, as well as how they contribute to the broader EX plans and blueprint.

The EX Designer could sit in any number of different areas across the organisation. For example, they might be within the L&D team designing specific learning experiences. Or they could sit in the internal comms team designing digital communication experiences. This work is usually organisation-wide and focused on the entire employee journey, before, during and after employment. As such it includes the pre-joining and alumni experience as well. It underpins all of the experiences you want your people to have, which others may then go on to plan, design, and deliver.

Learn at your own pace, but as part of a global peer group
Regular live cohort 'catch ups'
Be part of an active learning community
Comprehensive links to supporting tools and further reading
Complete assignments in your own time and get feedback from tutors and peers

Emma is one of the world’s leading employee engagement and experience experts. She is the author of Employee Engagement (2014) and Employee Experience by Design co-authored with Belinda Gannaway (2021) - yes she literally wrote the book on the subject! A psychologist and coach, she has been training people professionals in employee engagement and employee experience for more than two decades. Through her consultancy, People Lab, she works with a range of global organisations to make a positive difference to the people who work there.

The EX Designer

Programme overview

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What to expect from the course?

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Course objectives

Outcomes

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Meet your instructor

Emma Bridger

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