EX Toolkit

Persona Express: Your Quick Pen Portrait Tool

The World Café approach

Find out how to better target your EX Design efforts with our pen portrait tool.


 45 mins
 Architect / Designer

Creating impactful employee experiences should always start with putting people at the heart of your design.

As humans we all have implicit biases, and this means we have assumptions about what constitutes a great experience. Our natural biases can be the downfall of good intentions when it comes to EX design. The way to overcome these biases is to ensure we use data, insights and evidence to inform our design and subsequent solutions. And there are a number of tools we can use to help challenge bias, including ‘pen-portraits’.

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