EX Toolkit

Empathy Mapping

The World Café approach

How to step into the shoes of your people to design impactful employee experiences

Overview

 EX TOOL
 45 mins
 Architect / Designer
Empathy Maps will help you understand things from the perspective of the people you are designing for.
They are a way to collaboratively visualise and articulate what is known about different personas’ experience across a journey or a moment that matters.  

Related courses and resources

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